Ano ang mga kinakailangang dokumento para mag-apply sa DSWD Central Office — Crisis Intervention Unit (AICS)?

Kabilang sa karaniwang requirements ang Valid Government ID, Medical Certificate na may license number ng doktor, Clinical Abstract, Statement of Account (SOA) mula sa ospital, at Barangay Certificate of Indigency.

DSWD•

NapatunayanOct 8, 2026

DSWD Central Office — Crisis Intervention Unit (AICS)

Q: Ilang araw bago ma-release ang Guarantee Letter mula sa DSWD Central Office — Crisis Intervention Unit (AICS)?

Ang opisyal na processing turnaround time ay 1 hanggang 2 business days (Same day para sa outpatient pharmacy at urgent procedures) depende sa kumpirmasyon ng dokumento at quota ng ahensya.

Q: Tumatanggap ba ng Walk-in ang DSWD Central Office — Crisis Intervention Unit (AICS)?

Oo, tumatanggap ng walk-in application sa kanilang tanggapan sa DSWD Central Office, IBP Road, Batasan Complex, Constitution Hills, Quezon City, Metro Manila. Siguraduhing sumunod sa kanilang cut-off time.

Crisis Intervention Division, Batasan Complex, Quezon City

Namumunong Opisyal / Desk: Office of the Secretary & Crisis Intervention Division Chief

Ang DSWD AICS ay panlipunang proteksyon ng pamahalaan para sa mga pamilyang nahaharap sa krisis medikal. Nagkakaloob ito ng mga Guarantee Letter (GL) na direktang ibinabawas sa billing ng pampubliko at akreditadong pribadong ospital. Sumasailalim sa ebalwasyon ng lisensyadong Social Worker ang bawat aplikante. Mayroon ding CIU desks sa lahat ng 17 DSWD Field Offices sa buong bansa.

Saklaw ng SerbisyoNationwide

Tinatanggap na OspitalGobyerno at Pribadong Ospital (Government & Private)

Paraan ng Pag-applyWalkIn, MSSReferral

Kailangan ba ng Appointment?Hindi (Walk-in Pila)

Inaasahang Bilis ng Paglabas ng GL (Turnaround Time)

1 hanggang 2 business days (Same day para sa outpatient pharmacy at urgent procedures)

Panahon Bago Pwedeng Ulit Humiling (Reapplication Period)

Kada 3 buwan (90 araw) para sa tulong medikal

Payo ng Social Worker at Mahalagang Tagubilin

May CIU desk sa bawat DSWD Regional Field Office (FO NCR sa Gastambide Sampaloc, FO 3 sa Pampanga, FO 4A, atbp.) at Malasakit Centers. Dalhin ang kumpletong kopya ng valid IDs, original SCSR kung mahigit PHP 50,000 ang hiling, at hospital bill na may kaltas na PhilHealth.

Mga Uri ng Tulong na Ipinagkakaloob

Tulong sa Bayarin sa Ospital (Billing/Discharge)

Guarantee letters and direct subsidy for outstanding hospital confinement balances.

Tulong sa Gamot at Reseta

Assistance for maintenance, specialty, and emergency prescription medications.

Tulong sa Dialysis (Hemo / Peritoneal)

Subsidies and session assistance for chronic kidney disease patients.

Chemotherapy at Radiotherapy

Cancer treatment financial assistance and oncology medication support.

Tulong sa Operasyon at Pamamaraan

Major and minor surgical interventions, operating room expenses.

Laboratoryo at Diagnostic Tests (CT Scan / MRI)

High-cost diagnostic procedures, imaging, biopsy, and laboratory tests.

Checklist para sa DSWD Central Office — Crisis Intervention Unit (AICS)

I-tsek ang bawat dokumento habang inihahanda ito. Naka-save lamang ito sa iyong browser (localStorage).

Natapos: 0 sa 7 na dokumento0% Handa

Valid Government-Issued Photo ID (Patient & Representative)Kailangan (Mandatory)

Any unexpired government ID (PhilID/ePhilID, Driver’s License, Passport, UMID, Voter’s ID, Postal ID).

Orihinal: 1 | Photocopy: 2Pirma: Issuing Philippine Government AgencyBisa: 365 araw

Alternatibo: Barangay Certification with photograph and thumbmark for indigents lacking IDs.

Medical Certificate / Clinical AbstractKailangan (Mandatory)

Official clinical abstract or medical certificate with diagnosis and physician’s license details.

Orihinal: 1 | Photocopy: 2Pirma: Attending Physician with PRC License NumberBisa: 90 araw

Alternatibo: Hospital Discharge Summary if already discharged within 30 days.

Statement of Account (SOA) / Updated Hospital BillKailangan (Mandatory)

Latest itemized hospital statement showing net balance after PhilHealth deductions.

Orihinal: 1 | Photocopy: 2Pirma: Hospital Billing Officer / Credit and CollectionBisa: 14 araw

Alternatibo: Quotation / Cost Estimate signed by hospital cashier for scheduled surgery or procedures.

Barangay Certificate of IndigencyKailangan (Mandatory)

Certificate from the patient’s home barangay establishing financial incapacity.

Orihinal: 1 | Photocopy: 1Pirma: Punong Barangay or Authorized Barangay OfficerBisa: 180 araw

Alternatibo: Certificate of Eligibility from Local Social Welfare Office (CSWDO).

Official Medical Prescription (Doctor’s Rx)Opsyonal

Valid doctor’s prescription for medicines or chemotherapy drugs being requested.

Orihinal: 1 | Photocopy: 2Pirma: Attending Physician with PTR and S2 Number (if dangerous drugs)Bisa: 30 araw

Authorization Letter (if Representative is Applying)Opsyonal

Letter written and signed by the patient authorizing the representative to claim assistance.

Orihinal: 1 | Photocopy: 1Pirma: Patient signature or thumbmarkBisa: 30 araw

Social Case Study Report (SCSR)Opsyonal

Comprehensive socio-economic assessment conducted by a licensed Medical Social Worker.

Orihinal: 1 | Photocopy: 1Pirma: Registered Social Worker (RSW)Bisa: 180 araw

Iskedyul ng Tanggapan at Oras ng Pila

Araw at Oras ng Operasyon:

Araw	Bukas	Cut-off
Monday	08:00 - 16:30	12:00
Tuesday	08:00 - 16:30	12:00
Wednesday	08:00 - 16:30	12:00
Thursday	08:00 - 16:30	12:00
Friday	Sarado	—
Saturday	Sarado	—
Sunday	Sarado	—

Mga Paalala sa Pagpila:

Ang opisyal na cut-off ng pila para sa pagtanggap ng dokumento ay 12:00.
May limitadong bilang na 300 aplikante bawat araw upang masiguro ang masusing panayam ng mga Social Worker.
Agahan ang pagdating upang makakuha ng queuing number sa guardhouse o security triage.
May nakalaang prayoridad na pila para sa mga Senior Citizens, PWDs, at mga buntis.

Opisyal na Impormasyon sa Pakikipag-ugnayan

AICS Central Action Line(02) 8-931-8101 to 07 / (02) 8-951-7433

Crisis Intervention Emailciu@dswd.gov.ph

AICS Program Deskaics@dswd.gov.ph

Opisyal na AICS Portalhttps://www.dswd.gov.ph/aics

Lokasyon at Gabay sa Pagpunta (Transit Guide)

Kumpletong Address:

DSWD Central Office, IBP Road, Batasan Complex, Constitution Hills, Quezon City, Metro Manila

Palatandaan (Landmark): Katabi ng Sandiganbayan at tapat ng Civil Service Commission

Ruta ng Bus:Bus biyaheng Fairview / Litex mula EDSA o Quezon Ave, baba sa Sandiganbayan / Batasan Road.

Ruta ng Jeepney:Jeepney plying Philcoa - Batasan / Litex o Cubao - Fairview via Commonwealth.

Patakaran sa Pagpasok sa Gusali:Iwan ang valid ID sa Gate 1 security guardhouse. May hiwalay na triage para sa Senior Citizens at PWDs.

Mga Panlalawigang Satellite Desks at Regional Offices (4)

Hindi kailangang lumuwas sa punong tanggapan sa Maynila; maaari kayong lumapit sa mga sumusunod na opisyal na sangay at satellite desks:

Pangalan ng Tanggapan / Desk	Lokasyon / Rehiyon	GPS Coordinates / Mapa
DSWD Field Office NCR - CIU	Gastambide St., Sampaloc, Manila	14.6015, 120.9902
DSWD Field Office III - CIU	Maimpis, San Fernando, Pampanga	15.0592, 120.6725
DSWD Field Office VII - CIU	M.J. Cuenco Ave., Cebu City	10.3012, 123.9067
DSWD Field Office XI - CIU	R. Suazo St., Davao City	7.0722, 125.6150

Opisyal na Pinagmulan ng Impormasyon (Provenance)

Alinsunod sa Critical Data-Integrity Rule ng LingkodMed, ang bawat tala ay nakatali sa opisyal na dokumento o Citizen’s Charter.

DSWD Citizen’s Charter (AICS Provision Guidelines & AO 15 s. 2022)

Uri: CitizensCharter | Petsa ng Pagsusuri: 2026-10-08

Buksan ang Opisyal na Link

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